FAQs
Frequently Asked Questions
Here are the most common questions about our ThermoBeast heated clothing. If you have any other questions, please feel free to contact us.
Product Information
How does ThermoBeast heated clothing work?
+ThermoBeast heated clothing uses advanced carbon fiber heating technology. When connected to a power source, the carbon fiber heating elements quickly generate and distribute heat evenly across the garment, providing consistent warmth. Our heating system is designed to be safe, efficient, and durable.
How many temperature settings are there?
+Our heated clothing typically features three temperature settings: Low (approx. 95°F), Medium (approx. 105°F), and High (approx. 135°F). You can easily switch between settings based on environmental conditions and personal comfort.
How long does the battery last on a single charge?
+Battery life depends on the temperature setting and battery capacity. On Low, our standard battery typically lasts 10hours; Medium, 6hours; and High, 3hours. We also offer high-capacity battery options for extended use.
Is the heated clothing waterproof?
+ThermoBeast heated clothing is water-resistant but not fully waterproof. The outer layer is made of water-resistant fabric that can withstand light rain and snow, but prolonged exposure to wet conditions should be avoided. The charging port and battery compartment are specially designed with waterproof protection, but they should still be kept dry.
How do I clean my heated clothing?
+Always remove the battery and disconnect all power sources before cleaning. We recommend hand washing with mild detergent in water no warmer than 30°C. Avoid using bleach or fabric softeners. Air dry naturally; do not iron or dry clean. Refer to the product manual for detailed cleaning instructions.
Battery & Charging
What type of battery does it use? Can I use a regular power bank?
+ThermoBeast heated clothing uses a dedicated lithium battery with an output voltage of 5V or 7.4V, depending on the model. While some models may be compatible with certain power banks, we strongly recommend using our专用 batteries for optimal performance and safety. Our batteries are rigorously tested and meet all safety standards.
How do I charge the battery? How long does it take to fully charge?
+Charge the battery using the USB charging cable provided with your product. Connect it to a power adapter or computer USB port. Charging time varies by battery capacity but typically ranges from 2-4 hours. The battery indicator will show the charging status. When the light turns green, the battery is fully charged.
Can I take the battery on an airplane?
+According to IATA regulations, lithium batteries are allowed in carry-on luggage but not in checked bags. The battery must not exceed 100Wh. Most of our batteries meet this requirement, but we recommend checking your airline's specific policies before travel. Always keep the battery in your carry-on bag.
Size & Fit
How do I choose the right size?
+We provide a detailed size chart to help you select the perfect fit based on your height, weight, and chest measurements. If you're between sizes, we recommend choosing the larger size for a comfortable fit. Note that you can wear a thin layer underneath the heated clothing, but avoid overly tight garments that may restrict heat distribution.
Who is the heated clothing suitable for?
+ThermoBeast heated clothing is suitable for anyone needing extra warmth. It's ideal for outdoor workers, skiers, cyclists, fishermen, and others who spend time in cold environments. It's also great for individuals with poor circulation or those who feel cold easily.
Purchase & After-Sales
What payment methods do you accept?
+We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Alipay, and WeChat Pay. You can select your preferred method during checkout.
What is your shipping time and delivery range?
+We typically process and ship orders within 1-3 business days. We deliver worldwide, and delivery times depend on your location. Domestic orders usually take 3-7 business days, while international orders take 7-15 business days. You can track your order using the provided tracking number.
What is your return policy?
+We offer a 30-day no-questions-asked return policy. If your product has a quality issue, please contact our customer service team within 7 days of receiving the item with photos or videos as proof. For non-quality-related returns, the product must be unused and in its original packaging. Customers are responsible for return shipping costs.
What is the warranty period for your products?
+ThermoBeast heated clothing comes with a 12-month warranty from the date of purchase. The warranty covers defects in materials and workmanship but does not include normal wear and tear, misuse, or modifications. If your product malfunctions within the warranty period, contact our customer service team for repair or replacement.